Octopus Energy Help & FAQs
Why can’t I connect/register my Tesla?
Typically, this happens for three reasons:
1) Do you have more than 1 Tesla?
We can’t currently support customers with >1 Tesla. If this sounds like you, reach out to heretohelp@octopusenergy.com for next steps!
2) Did you check both “Vehicle Information” and “Vehicle Charging Management” when you provided your Tesla log in information?
Not sure? You can follow this link to see what access you’ve provided us. Make sure you’re in your “Security” settings looking at “Third Party Apps”. You should see “Octopus Energy US”.
If you click “Manage” you should see everything you’ve provided us access to. If you don’t see a check next to both “Vehicle Information” and “Vehicle Charging Management”, you will need to remove access and retry.
When you retry, please be sure to allow access to “Vehicle Information” and “Vehicle Charging Management”.
3) Did you provide your Virtual Key?
All Teslas must provide a Virtual Key to enable connection to your EV. The only exception to this is Model S and X’s manufactured before 2021.
