Octopus Energy Help & FAQs

Need energy help? You've come to the right place.

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Commonly asked questions

How can I contact you?
How can I renew my plan?
How do my solar credits work?
There’s a power outage, what do I do?
Will Octopus do a credit check when I sign up?
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Outage Information

Your local Transfer and Distribution Service Provider (TDSP) takes care of outages.

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