Contact and support
Is your power out? Scroll down to find our help guide.
Your online resources
Browse answers
to common questions
Find answers to questions about Intelligent Octopus, solar and batteries, payments and billing, and more.
Solve your problem
in a few clicks
You can make payments, change payment details, track your energy use, view your bills and more online.
How to reach our team
Email us
The best way to reach us. Get help from a friendly expert within 24 hours (usually within the same day).
👉 If you're trying to contact the Octopus Energy UK team, please reach out to hello@octopus.energy for faster service.
Call us
If you prefer to speak on the phone, give us a ring to speak to our Houston-based team.
Before you contact us, please read our thoughts on respectful service.
Our opening hours (CT)
Monday, Tuesday, Wednesday & Friday: 9 AM to 5 PM
Thursday: 9 AM to 4 PM
Saturday & Sunday: Closed
Federal holidays: Closed
If you have no power
Check for outages and report them to your local utility:
Oncor
Call: 877-373-4858
Coverage area: DFW, North and West Texas
Text "Out" to 66267 to report an outage
CenterPoint
Call: 713-207-2222 or 800-332-7143
Coverage area: Houston and surrounding areas
AEP Texas
Call: 866-223-8508
Coverage area: Abilene, Corpus Christi, Rio Grande Valley, South Texas, and West Texas
Lubbock Power and Light
Call: 806-775-2509
Coverage area: Lubbock and surrounding areas
Have you had a disconnection email from us?
If your bill is overdue for a while, we'll try to reach you to organize payment. If we don't hear back after several attempts we may eventually disconnect your power. We can get your power back on speedily once you pay your bill – usually within a few hours (or less).
Sign in to make a payment online
