Contact and support
Is your power out? Scroll down to find our help guide.
Your online resources
Browse answers
to common questions
Find answers to questions about Intelligent Octopus, solar and batteries, payments and billing, and more.
Solve your problem
in a few clicks
You can make payments, change payment details, track your energy use, view your bills and more online.
How to reach our team
Email us
The best way to reach us. Get help from a friendly expert within 24 hours (usually within the same day).
Call us
If you prefer to speak on the phone, give us a ring to speak to our Houston-based team.
Before you contact us, please read our thoughts on respectful service.
Our opening hours (CT)
Monday, Tuesday, Wednesday & Friday: 9 AM to 5 PM
Thursday: 9 AM to 4 PM
Saturday & Sunday: Closed
Federal holidays: Closed
If you have no power
Check for outages and report them to your local utility:
- AEP Texas – Call 877-373-4858. You can follow the latest news from AEP and get status updates on Twitter.
- Oncor – Call 888-313-4747. See Oncor's power outage map You can also subscribe to alerts for status updates directly from Oncor.
- Lubbock Power and Light - Call 806-775-2509. See LP&L's power outage map.
- CenterPoint Energy – Call 800-332-7143. See CenterPoint's power outage map.
- Texas-New Mexico Power – Call 888-866-7456. See Texas-New Mexico Power's outage map. You can also see their latest status updates on Facebook and Twitter.
Have you had a disconnection email from us?
If your bill is overdue for a while, we'll try to reach you to organize payment. If we don't hear back after several attempts we may eventually disconnect your power. We can get your power back on speedily once you pay your bill – usually within a few hours (or less).
Sign in to make a payment online
