Contact and support

Is your power out? Scroll down to find our help guide.

To get the quickest solution, why not try to find the answer online first?

Browse answers to common questions

👉 Help & FAQs

Solve your problem in a few clicks

You can make payments, change payment details, track your energy use, view your bills and more online.

👉 Sign in to your portal

👉 Get the Octopus app

How to reach our team

Email us

The best way to reach us. Get help from a friendly expert within 24 hours (usually within the same day).


Call us

If you prefer to speak on the phone, give us a ring – you won't wait more than a few minutes to speak to our Houston-based team.

☎️ (833) 628-6888

Our opening hours

Monday, Tuesday, Wednesday & Friday: 9 AM to 5 PM

Thursday: 9 AM to 4 PM

Saturday & Sunday: Closed

Federal holidays: Closed

If you have no power

Check for outages and report them to your local utility:

Have you had a disconnection email from us?

If your bill is overdue for a while, we'll try to reach you to organize payment. If we don't hear back after several attempts we may eventually disconnect your power. We can get your power back on speedily once you pay your bill – usually within a few hours (or less).

Sign in to make a payment online.

Are you from Lubbock, Texas?

  • If you've migrated from Lubbock Power and Light to Octopus Energy, you'll need to create an account with us to make a payment. Please tap here to get started- setup just takes a few minutes!
  • To learn more about the "big switch" please visit our Lubbock resource page

If you're still having issues, please use the contact information above to reach out to our team.

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