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Contact and support

Is your power out? Scroll down to find our help guide.

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Find answers to questions about Intelligent Octopus, solar and batteries, payments and billing, and more.

Help & FAQs

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You can make payments, change payment details, track your energy use, view your bills and more online.

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How to reach our team

Email us

The best way to reach us. Get help from a friendly expert within 24 hours (usually within the same day).

heretohelp@octopusenergy.com

Call us

If you prefer to speak on the phone, give us a ring to speak to our Houston-based team.

833-628-6888

Our opening hours (CT)

Monday, Tuesday, Wednesday & Friday: 9 AM to 5 PM
Thursday: 9 AM to 4 PM

Saturday & Sunday: Closed
Federal holidays: Closed

 

 

If you have no power

Check for outages and report them to your local utility:

Have you had a disconnection email from us?

If your bill is overdue for a while, we'll try to reach you to organize payment. If we don't hear back after several attempts we may eventually disconnect your power. We can get your power back on speedily once you pay your bill – usually within a few hours (or less).

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