Service with Respect

When you contact us, you're connecting with a dedicated team member—another human being who values your time and concerns. At Octopus Energy, we take pride in delivering outstanding customer service through the passion and commitment of our employees.

We understand that issues with energy services can be frustrating and cause concern. However, we ask that you extend the same respect to our staff that we extend to you. We strive to maintain a friendly and understanding approach, whether in writing or over the phone, to ensure we can effectively address your needs as quickly as possible.

To maintain a respectful and productive environment, we do not tolerate:

• Insulting or derogatory language
• Sexual harassment
• Threats of violence
• Any form of discrimination, including xenophobia and homophobia

In cases where these standards are not upheld, we may:

• Ask you to reach out at a later time when a calm, solution-focused conversation can resume
• End the call
• Limit communication to written correspondence
• Report any serious threats to law enforcement
• Deny service

Thank you for helping us create a respectful and efficient experience for everyone