Octopus Energy Help & FAQs

Why did I get a disconnection notice?

If you’ve received a disconnection notice, it’s because we’ve tried to contact you regarding your outstanding balance and a payment is needed to avoid having your electricity turned off. 

If you have been disconnected, an automatic reconnection will be sent after you make a full payment on the account via your portal or your app. Or give us a call if you cannot make a full payment and we can setup a payment plan to help get you re-connected.

To stay up-to-date on your account, check balances, make payments, see usage, and more- we recommend downloading our free Octopus Energy app.

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