Octopus Energy Help & FAQs

Why am I getting a bill when I have solar?

Having solar panels on your home doesn’t mean you won’t have an electricity bill. Solar panels can generate energy for you, but it’s not always enough to completely eliminate a bill altogether. It's important to monitor your consumption versus production. If you're consuming more than you're producing, then you'll be pulling energy from the grid resulting in an energy bill. If you're looking to minimize your energy bill, talk to one of our energy specialists about one of our smart features programs.

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