Octopus Energy Help & FAQs

I think my bill is too high, what should I do?

Our plans might not always be the absolute cheapest ones on the market, but they’ll always be fair, and great value long term. If your bill looks high, here’s what to check: 

What plan are you on? We can secure you the best price on a fixed plan like Octo 12, because we’ll buy all your energy up-front. Check to see what plan you’re on by checking any of your statements or your online portal. If you’re on a Month-to-month variable plan, you can see your options and renew online any time.

Has your energy usage changed? If you use more energy, you’ll pay more on your bills. Think about whether anything’s changed at home – maybe you’ve recently got a new appliance, or someone new has moved in – as that could be causing your higher charges. Download our app to track your energy use over time and hunt down any energy-sucking devices. And try our top 8 tips to save energy at home.  

For more advice, reach out to our team. Just email us at heretohelp@octopusenergy.com.

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