Octopus Energy Help & FAQs

I signed up with another provider, why do I have a bill from you?

If you signed up with another provider but have a bill from us, it's because during the transition from LP&L to ERCOT, you likely had yet to officially start supply with your current provider and were defaulted to us during the transition. You will still need to pay for the power used during that time. Once your bill is paid and your account is in good standing, you'll no longer receive any communications or bills from us.

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