Octopus Energy Help & FAQs

I received a letter from you, what does it mean?

If you received a letter from us, it's because you defaulted to Octopus Energy when LP&L switched to ERCOT. The "welcome letter" contains important account information, including your plan details and account number. 

Depending on the contents of your letter, you have two action items from us: 

  • Setup your account and add a payment method 
  • And/or a payment is needed because you have an outstanding balance. 

To create an account, you can scan the QR code at the top right corner of your letter or tap here. You'll need to have your account number handy for this.

To make a payment, you must create an account and log in. 

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