Octopus Energy Help & FAQs
I am having trouble paying my bill.
If you are having trouble keeping up with your payments, please reach out to us. We understand that life happens and we’re here to help.
Email heretohelp@octopusenergy.com or call us at 833-OCTO-888 (9 AM - 5 PM on Monday, Tuesday, Wednesday, Friday and 9 AM - 4 PM on Thursday, CT).
Contact 2-1-1 Texas for information about services or agencies in your area that may offer utility assistance. Dial 2-1-1 from your phone, or visit 211texas.org.
Here are a few other organizations that can help when times are tough:
Comprehensive Energy Assistance Program
Low Income Household Water Assistance Program
Weatherization Assistance Program
If you are waiting on a pledge, please contact us and let us know so we can add this information on your account.
