Octopus Energy Help & FAQs

How do my solar credits work?

Your total production is what your solar panels are producing, then used by your home. Any excess energy you did not use, is then sent to the grid. That is the excess production we credit you for. 

Your solar panels are not producing anything at night, so you will always pull kWh usage from the grid at that time as well as anytime your solar is not keeping up with your usage during the day. This means that you will most likely always have a bill with us. 

The rate that we sell you electricity at is different from the rate we buy your excess energy at and that along with how much excess energy you produce is what your bill will reflect.

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