Octopus Energy Help & FAQs

If you've received a bill from us and aren't sure how to make a payment, there are a few ways you can do it.

The easiest way to make a payment is through your Octopus app or online or online portal. You can make one-off payments with a debit or credit card or for ease, set up automatic or scheduled payments.

If you'd like to make a one-time payment over the phone just call us directly at 833-628-6888 and use our automated system for a fast and people-free experience!

If you opt to pay by check, please mail the check to:

OCTOPUS ENERGY 

DEPT# 42315 

PO BOX 650823

DALLAS, TX 75265-0823 

Important: bank transfers and checks sent to Octopus won’t reflect on the account immediately as they take time to process.

If you did not pick a provider and were defaulted from Lubbock Power and Light to Octopus Energy, you'll need to setup an account before you can make a payment.

• If you have an account number (Hint: it looks like A-12A34A99) you can tap here to create your account and login to pay your bill.
• If you aren't able to login via the method above, please try resetting your password because it's possible we already have an account created for you.
• If neither of those methods work, please contact our team for extra support.