Octopus Energy Help & FAQs

How do I pay my bill?

If you've received a bill from us and aren't sure how to make a payment, there are a few ways you can do it.

The easiest way to make a payment is through your Octopus app or online or online portal. You can make one-off payments with a debit or credit card or for ease, set up automatic or scheduled payments.

If you'd like to make a one-time payment over the phone just call us directly at 832-628-6888 and use our automated system for a fast and people-free experience!

If you opt to pay by check, please mail the check to:


DEPT# 42315 

PO BOX 650823

DALLAS, TX 75265-0823 

Important: bank transfers and checks sent to Octopus won’t reflect on the account immediately as they take time to process.

If you did not pick a provider and were defaulted from Lubbock Power and Light to Octopus Energy, you'll need to setup an account before you can make a payment.

  • If you have an account number (Hint: it looks like A-12A34A99) you can tap here to create your account and login to pay your bill.
  • If you aren't able to login via the method above, please try resetting your password because it's possible we already have an account created for you.
  • If neither of those methods work, please contact our team for extra support.

It looks like you're not visiting from the US.

Would you like to visit another region of Octopus Energy?