Octopus Energy Help & FAQs

How can I make a payment?

The easiest way to make a payment is through your Octopus app or online or online portal. You can make one-off payments with a debit or credit card or for ease, set up automatic or scheduled payments.

If you'd like to make a one-time payment over the phone just call us directly at 832-628-6888 and use our automated system for a fast and people-free experience!

If you opt to pay by check, please mail the check to:


DEPT# 42315 

PO BOX 650823

DALLAS, TX 75265-0823 

❗ Important: bank transfers and checks sent to Octopus won’t reflect on the account immediately as they take time to process.

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