Octopus Energy Help & FAQs
How can I make a payment?
The easiest way to make a payment is through your Octopus app or online or online portal. You can make one-off payments with a debit or credit card or for ease, set up automatic or scheduled payments.
If you'd like to make a one-time payment over the phone just call us directly at 833-628-6888 and use our automated system for a fast and people-free experience!
If you opt to pay by check, please mail the check to:
OCTOPUS ENERGY
DEPT# 42315
PO BOX 650823
DALLAS, TX 75265-0823
❗ Important: bank transfers and checks sent to Octopus won’t reflect on the account immediately as they take time to process.
