May 6th, 2021
Brilliant Energy Customers, Welcome to Octopus Energy!
Octopus Energy now owns the residential contract for electricity that you previously held with Brilliant Energy. This transition from Brilliant Energy to Octopus Energy was approved by the Bankruptcy Courts on May 5, 2021. You may have received a notice in the mail from ERCOT alerting you to this transition - welcome!
If you’re a customer of Brilliant Energy, you’ve come to the right place! We're very excited you're here, and hope we can answer some of your questions below. We’ll continually update this post with the latest information about the transition.
Who is Octopus Energy?
Octopus Energy is an award-winning energy supplier. We’ve recently acquired Brilliant Energy's residential contracts, and we’re moving all accounts over to become Octopus Energy customers.
Your account will be moved over to us automatically. Questions about your outstanding bills? Please see our explainer below.
If you don’t want to be with us (we’re hoping that’s not the case!) you’ll be able to switch to another energy provider once the migration is complete — we really hope you’ll give us a try. You should have received an email from both Brilliant and Octopus Energy about the timing of your migration. If you haven’t seen it, take a look at your spam folder if you’ve missed it.
I'm a former Brilliant Energy customer, what do I need to know?
While we are working through the transition, no late fees will be charged. We will reach out to you regarding your new bill with us. If you have questions about your outstanding bill with Brilliant Energy, please see below.
To Access the Web Portal:
Please click here to access our web portal. This portal is specific to former Brilliant Energy customers. If you are an existing customer, please continue to manage your account using the Octopus Energy App.
How to set up your account:
Your account details can be found at the below link to our portal.
(para Español) http://my.octopusenergy.com/es
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