Cleaner, simpler, and greener energy in Lubbock, Texas

Octopus Energy is proud to be one of Lubbock’s preferred energy providers

Octopus Energy is one of three providers of last resort for residents of Lubbock, Texas who did not pick a new energy provider when Lubbock Power and Light (LP&L) transitioned to retail energy competition.

Have a question? We've got an answer.

Here's what Octopus Energy customers in Lubbock are asking

If you've received a communication from us, here's what it means:

You were defaulted to Octopus Energy when LP&L switched to retail electric competition because you did not choose a provider during the shopping period from January 2024 to February 2024. LP&L is no longer your electricity provider and we, Octopus Energy, are now your energy provider if you have not signed up with a new provider already.

If you received a text message from us

If you got a text from us asking for a payment, it's because you have an outstanding balance that needs to be settled as soon as possible. To make a payment, you'll need to setup an Octopus account. It's easy and only takes a minute or two.

Tap the link below to create your Octopus account. You'll need your account number handy. Hint: It looks like A-12A34A5 and will be in your text message from us.

Create my Octopus account

If you've been in contact with our team via phone or email, you may already have an email associated with your account. Please reset your password to gain access.

If you're still having issues, please contact our team at heretohelp@octopusenergy.com.

If you received a letter from us

The "welcome letter" contains important account information, including your plan details and account number. 

Depending on the contents of your letter, you have two action items from us: 

  • Setup your account and add a payment method 
  • And/or a payment is needed because you have an outstanding balance. 

To create an account, you can scan the QR code at the top right corner of your letter or tap here. You'll need to have your account number handy for this.

If you're having issues, try resetting your password because it's possible you already have an account setup with us.

If you're still having issues, please contact our team at heretohelp@octopusenergy.com.

To make a payment, you must create an Octopus account.

If you've received a bill from us and aren't sure how to make a payment, there are a few ways you can do it.

The easiest way to make a payment is through your Octopus app or online or online portal. You can make one-off payments with a debit or credit card or for ease, set up automatic or scheduled payments.

If you'd like to make a one-time payment over the phone just call us directly at 832-628-6888 and use our automated system for a fast and people-free experience! You will need your account number to do this so please have it handy. You can find this on any communication from us.

If you opt to pay by check, please mail the check to:

OCTOPUS ENERGY 

DEPT# 42315 

PO BOX 650823

DALLAS, TX 75265-0823 

Important: bank transfers and checks sent to Octopus won’t reflect on the account immediately as they take time to process.

If you did not pick a provider and were defaulted from Lubbock Power and Light to Octopus Energy, you'll need to setup an account before you can make a payment.

  • If you have an account number (Hint: it looks like A-12A34A99) you can tap here to create your account and login to pay your bill.
  • If you aren't able to login via the method above, please try resetting your password because it's possible we already have an account created for you.
  • If neither of those methods work, please contact our team for extra support.

If you have an account number (Hint: it looks like A-12A34A99) you can tap here to create your account. You should have this available either through your welcome letter or through any communications we've sent you (i.e. email or text).

If you aren't able to login via the method above, please try resetting your password because it's possible there's already an account associated with your email address.

If neither of those methods work, please contact our team for extra support.

If you signed up with another provider but have a bill from us, it's because during the transition from LP&L to ERCOT, you likely had yet to officially start supply with your current provider and were defaulted to us during the transition. You will still need to pay for the power used during that time. Once your bill is paid and your account is in good standing, you'll no longer receive any communications or bills from us.

If your bill looks high, here's what to check: 

What plan are you on? If you're on the MTM Lubbock plan that's a variable price plan where your prices change every month. You'll have a fluctuating bill that increases during the summer and levels off during the colder months. You can check to see what plan you're on by checking any of your statements or in your online portal.

To secure a more predictable bill, we recommend signing up to a fixed rate plan where your rate will remain the same for the duration of your contract. You can easily view your options and renew online any time.

Has your energy usage changed? If you use more energy, you’ll pay more on your bills. Think about whether anything’s changed at home – maybe you’ve recently got a new appliance, or someone new has moved in – as that could be causing your higher charges. Download our app to track your energy use over time and hunt down any energy-sucking devices. And try our top 8 tips to save energy at home.  

For more advice, reach out to our team. Just email us at heretohelp@octopusenergy.com.

If you've defaulted to Octopus Energy and not picked a new plan, you're likely on our MTM Lubbock plan.

The MTM Lubbock plan is a variable rate plan, which means your rate will change every month based on market prices. Your energy bill will vary month to month with the summer months being the most expensive because of increased demand on the grid. Though given the extreme weather conditions over the past few years, the winter months can be just as expensive as the summer.

Here's what we recommend: If you're looking for price stability, we recommend enrolling in any of our Octo 12 plans. Here's what you'll always get with every plan:

  • 12-month locked-in rate
  • 100% renewable energy
  • Solar buyback included on every plan
  • No hidden fees (This means the rate you see is what you'll pay, no guesswork needed)

To enroll onto a fixed-rate plan, just sign into your account and tap the banner at the top. You can sign up for your new plan in just a few taps!

To get financial security and peace-of-mind, we recommend enrolling onto one of our Octo 12 fixed-rate plans. Just login to your account and tap on the banner at the top to get started. You can be on your way to better energy and more savings in just a few minutes!

We've got near-perfect ratings on TrustPilot and trusted by millions across the world to power their homes

Here's what you will always get with Octopus Energy

Fair, honest, and transparent pricing

The energy market is a competitive one, often with energy providers using the bait and switch technique to bring new customers in, just raise rates or tack on unnecessary fee. We don’t do that.

At Octopus Energy, we believe in clear bills and transparent pricing because we don’t mess around with sketchy terms of service agreements. You can trust us for a straightforward journey, where no sneaky fees or sudden up-charges will ever dim the clarity of your energy experience. You'll only get fair and honest communication with us.

Outrageously good customer service

Great service is at the core of everything we do at Octopus Energy. 

  • We never send “no-reply” emails - reply to any of our emails and we'll get back to you.
  • We answer emails within 24 hours, often same day.
  • When you call you’ll wait less than a minute to speak to us on average.
  • We won’t send you round in circles to different departments. Our friendly experts are fully trained to solve your whole problem.

Everything’s better in Texas: our whole team is here in the Lone Star State

Energy that doesn’t cost the Earth

All of our electricity comes from 100% Texas-sourced renewables like the sun and wind. At Octopus Energy we provide you with a sustainable energy option that minimizes your carbon footprint, all while keeping your world powered at a wallet-friendly rate!

Proudly made and only available in Texas

It’s not just our customer service team that are based here in Texas. Our technology team is right here in Texas too! New innovative technology is being built by Texans offering monthly cash back only to Texans.

Enter your zip code to get a quote

Energy plans for every budget and need

All of our smart energy plans in Lubbock, Texas feature 100% renewable energy and Texas-sized savings

The Fan Club

Unlock the power of wind energy and snag up to 50% off your energy rate when the wind is blowing. From the Lubbock turbines to your home, get savings that blow. (In a good way!)

Intelligent Octopus for Thermostats

Unlock one of the cheapest energy rates in Texas when you pair your smart thermostat to Intelligent Octopus. You stay in control and earn a saving, while keep the power grid balanced.

Intelligent Octopus for Electric Vehicles

Get the next generation in hands-free smart charging. You tells us when you need your EV charged and we'll power it up at the cheapest times. You save 30% off your monthly bill while helping the grid.

Solar Power

Unlock your earning potential with one of Texas' best solar buyback programs. Roll in that sunny money with uncapped earnings, unlimited rollover, and no expiration date on your credits.

Common questions for shopping for energy in Lubbock, Texas

LP&L is encouraging customers to sign up for an electricity plan by their February 15th deadline. If you don’t choose an energy provider by the 15th, you will be assigned one from either Reliant Energy, TXU, or Octopus Energy. You will still have the ability to switch to another provider if you choose to do so and you will not be charged a cancellation fee since you were assigned to a default provider on a default plan

You will be able to start receiving energy from your retail energy provider on your meter reading cycle date. This specific date is when your energy usage is measured each month, and it serves as the basis for your billing. While this date usually falls on a consistent day each month, it may vary slightly, typically by just a few days.

Contact your local utility company, LP&L, at 806-775-2509 to arrange for a power connection at your new property. They are responsible for turning on the power supply to your home. Once you have initiated the power connection with your utility, you can then reach out to your chosen retail energy provider or visit their website to set up your energy account and choose your contract. This second step can only be completed after you have arranged for power with your utility provider. This two-step process ensures that you have both the necessary power supply and your energy account in place when moving to your new home. This process will only be temporary. After your meter read date, you will be able to connect power and switch services on any day without contacting LP&L.

If you are looking to switch after you have been assigned to a default provider, you can shop for a provider (link to How to shop for energy provider) and enroll through their website or contact them. You will still have the ability to switch to another provider if you choose to do so and you will not be charged a cancellation fee since you were assigned to a default provider.

Most energy contracts will have a cancellation fee. This is a fee that is charged to the customer who agrees to a contract term and breaks the contract by either disconnecting services or switching to a new provider before the contract term has ended. When signing a contract, make sure you understand the cancellation policy before agreeing to it. Cancellation fees can vary in price but the average will cost about $150. Some cancellation fees will charge you per month that is remaining on your contract, so if you have a three-year contract and break it very early, that can be quite the bill. There are a few rules you should know about when it comes to cancellation fees: First is the three-day grace period. Once you sign a contract, you will have three days to switch to another provider without being charged their cancellation fee. After the three days are over, if you choose to switch, you must pay that cancellation fee. Second, towards the end of your contract, there is a 14-day cooling-off period where you will not be charged a cancellation fee if you switch within 14 days of your contract ending. These rules are established by the Public Utility Commission of Texas (PUCT) and apply to all retail energy providers.

For enrollments, we require either a soft credit check or a $300 deposit refundable after 12 months.

Yes, we do! You can sign up for any of our prepay plans and enjoy all the same benefits and product features as a postpaid plan. There is an initial $75 payment upon enrollment and your energy account will be charged daily for your usage. When your balance goes below $25, there is an automatic top-up payment of your choice to keep your account in good standing.

Solar in Lubbock is defined as solar distribution generation rates. For LP&L customers with solar panels, your billing structure differs from those without solar panels. LP&L does not impose a base charge on customers who don’t have solar panels. However, if you have panels installed, you will incur a monthly fee of $30. While this might seem like a lot, it comes with a benefit – a reduction of 3¢/kWh in your LP&L delivery rate. This reduction means that if your electricity consumption exceeds 1000 kWh in a billing cycle, you will pay less for electricity compared to what you would pay without solar panels. However, if you consume less than 1000 kWh, you will end up paying more for electricity compared to someone without solar panels. In addition, you’ll still be rewarded a cash credit from every kilowatt you export with our solar buyback plan.

A retail energy provider (REP) is a company that sells energy directly to consumers. REPs typically compete with each other in areas where energy markets are deregulated. This means that consumers have the option to choose which company provides their energy services, rather than being limited to a single utility company.

You will be charged a fixed rate in cents per kWh from Octopus Energy that will not change throughout the duration of the contract. We also charge a monthly subscription fee of $10. All other charges come from your utility company as TDSP charges.

Lubbock Power and Light (LP&L) is the utility company (TDSP) for the city of Lubbock. They are essentially the poles and wires of electricity. Texas electric utility companies provide electricity to customers within the state of Texas. They are responsible for generating, transmitting, and distributing electricity to homes, businesses, and other organizations. We then incorporate pass-through charges into the bills for our customers.

There are no hidden fees! We believe in being transparent with our customers about their charges. All of our fees can be seen on our electricity facts label, also known as the EFL. One of the benefits of our EFL is that it presents pricing in a clear manner without any fine print or hidden fees. The rate you will see at the top of our EFLs includes all charges.

Absolutely! But there are a few rules for transferring contracts: First, your new home must have the same utility company as your previous home (LP&L). It's important to note that you can only have services at each property for a maximum of 30 days with the same contract.

You can talk to one of our Energy Specialists by calling 833-628-6888 or emailing us at heretohelp@octopusenergy.com. Our operating hours are Monday - Friday from 9 AM to 5 PM, and Thursday from 9 AM to 4 PM.

Everyone at Octopus Energy is qualified to assist you with billing, enrollments, switching, contract renewals, and more. This means you can avoid the hassle of being bounced around to various departments when you have a question or concern.

For Lubbock, TX residents, when LP&L makes the official switch in Winter 2024, you should not have any disruption in power and will be automatically put on to Octopus Energy supply. If you just moved into a new home and want to start services, please contact us before you move. We always recommend you start service at least one day before you move into the property to ensure there is power there the day of. Upon enrollment, connection on average just takes a few hours! However, we cannot do enrollments on Sundays so if you need power please schedule for either Saturday or Monday. If your energy service hasn’t been connected on its scheduled date, please contact us ASAP so we can quickly resolve it.

For postpay plans, customers can be disconnected for nonpayment if payment hasn’t been received 16 days after the bill has been issued. For prepay plans, customers can be disconnected if the balance hits a threshold of $10. Before disconnection, we’ll send a series of emails and mail a paper disconnection notice before we disconnect. The last thing we want to do is disconnect our customers. If you are having trouble paying your bill, please reach out to us as soon as possible. We are always willing to work with our customers to set up payment plans to help avoid disconnection.

If you have an outage, please call us at 833-628-6888. We will be able to determine if it was a disconnection for nonpayment or if there is an outage in your area. If it is an outage in the area we will report it to LP&L so you can receive updates for restoration. You can also check LP&L Outage Map to see if there is an outage or report one yourself.

If you have any other questions please contact us! We’re here to help you through this transition into a deregulated market. Email us at heretohelp@octopusenergy.com.

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