Octopus Energy Help & FAQs

Will Octopus do a credit check when I sign up?

If you’d like to sign up to our post-pay plan, we’ll run a soft utility credit check through Transunion. 

Don’t want a credit check or don’t meet the requirements?

Why not choose our great value Prepay plan instead? If you’d really like to stick to a post-pay plan, you can also opt to make a $300 deposit at sign up rather than going through a credit check.

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