Skip to main content

Octopus Energy Help & FAQs

Why do I need to provide access to "Vehicle Information"? (Tesla specific)

The way that Tesla has bundled things in their API, key pieces of information that allow us to charge your vehicle are covered by "Vehicle Information". Specifically, a few items in “Vehicle Information” tell us that your car is at home, so that we don’t try to create a charging schedule for you while you’re travelling, as well as how big your battery is, whether you’re connected to your charger or not, and your Tesla’s current state of charge.

Everything that we don't need is ignored entirely and is not pulled into our system. We take the responsibility of charging your car seriously and paramount to that is keeping your private data private. It's also worth noting that we are not getting access to any more data than we already had.

It looks like you're not visiting from the US.

Would you like to visit another region of Octopus Energy?