Octopus Energy Help & FAQs

I'm having trouble creating my Octopus account

If you have an account number (Hint: it looks like A-12A34A99) you can tap here to create your account. You should have this available either through your welcome letter or through any communications we've sent you (i.e. email or text).

If you aren't able to login via the method above, please try resetting your password because it's possible there's already an account associated with your email address.

If neither of those methods work, please contact our team for extra support.

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