Octopus Energy Help & FAQs
How will I know when my thermostat is connected?
For some of our compatible thermostat brands, it can take an hour or two for the device to be approved to connect to Intelligent Octopus. Once the device is approved, you should see a “Devices” tab show up in the bar on the bottom of your screen. When you click into that, you should see your thermostat(s)!
If you haven’t seen that show up within a few hours, it’s possible that there was an issue establishing a connection with your device, so you should reach out to heretohelp@octopusenergy.com.
NOTE: Google Nest thermostats can sometimes be a bit finicky when connecting to Intelligent Octopus and require an additional pair of hands (or tentacles) to troubleshoot. If you're having issues, please reach out so we can help get it sorted ASAP.
