Octopus Energy Help & FAQs

How long does it take to receive a paper statement?

If you pay by check, you may find it harder to pay your bills on time because you’re going to be dependent on the postal system. Try one of these quick, easy ways to pay online:

Download our app to see your statements as soon as they are issued, make payments and update your payment method. You can even contact us through the app and let us know that a check is on the way.

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