Octopus Energy Help & FAQs
I don’t see the “Explore our lab” section in my app
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Explore our lab will only become available once you’re on supply with us. If your supply start date is in the future, check back once you’ve come on supply.
If you came on supply today, first, make sure you’re on the latest version of the app. If you are, try logging out and logging back in. If that still doesn’t work, give it a couple of hours in case our system is still updating.
If you still don’t see the Explore our Lab section 24 hours after you’ve come on supply, reach out to heretohelp@octopusenergy.com
